Returns & Exchanges
At Eureka Miniatures UK, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange it within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization Number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the Return Authorization Number is clearly marked on the outside.
Ship the Item
Send your package via a tracked courier service to our UK distribution center to ensure safe and documented delivery.
Receive Refund or Exchange
Once our team inspects the returned items, we will process your refund to the original payment method or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing